Privacy Policy

Transreport is committed to protecting the privacy of its Users. This notice describes how Transreport collects, processes, and protects its Users’ personal data.

This notice applies to Users who access and/or use the Technology Platforms and will outline all data which may be collected and held by Transreport across all the Technology Platforms. Therefore, the actual data collected from each User may vary depending on which Technology Platform and features are used.

By accessing and/or using of any of the Technology Platforms, you indicate your consent to Transreport:

You may change your mind and withdraw consent at any time by contacting Transreport via the contact details listed below. Please note that this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Definitions:

In this Privacy Policy the following terms have the following meanings:

Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting Transreport.

Third Party Resources means (a) providers acting as processors of IT and system administration services; (b) professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers, (c) HM Revenue and Customs, regulators and other authorities acting as processors or joint controllers based in the UK who may require reporting of processing activities in certain circumstances.

PA Marketing Website: the Passenger Assistance marketing website made available at https://passengerassistance.com/ by Transreport to Users to inform them about the Services, how it works and to answer any queries.

PA Mobile: the Passenger Assistance mobile application made available by Transreport to Users to facilitate the provision of the Services.

Services: the Passenger Assistance services made available to Users by Service Providers, the provision of which is facilitated by the Technology Platforms.

Service Providers: the persons, firms or companies who license any of the Technology Platforms from Transreport from time to time and who provide of the Services.

Technology Platforms: PA Mobile and PA Marketing Website collectively and any other technology platforms made available by Transreport from time to time to facilitate the provision of the Services (as such platforms may be amended or updated from time to time).

Transreport: Transreport Ltd a company incorporated and registered in England and Wales with company No. 09911874 whose registered office is at Fulham Green, 69-79 Fulham High St, London SW6 3JW. Users: anyone entering personal data into the Technology Platforms or whose personal data has been entered (with their Consent) on their behalf by someone else for the purpose of accessing the Services. Users may also be referred to as, “you” or “your”, in these Terms.

In this Privacy Policy, the words “including” and “include” mean “including, but not limited to.”

Furthermore, in this Privacy Policy, the plural will also include the singular, and vice- versa.

Introduction

This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below.

Important information and who Transreport are

Transreport is the data controller and is responsible for your personal data.

Transreport have appointed a data protection officer (DPO) who will serve as the authorized representative responsible for managing personal information and serving as the point of contact for complaints. If you have any questions about this Privacy Policy, please contact them using the details set out below.

Contact details

Transreport’s details are as follows:

Full name of legal entity: Transreport Ltd

Name of DPO: H. Miao

Email address: privacy@transreport.co.uk

Postal address: Fulham Green, 69-79 Fulham High St, London SW6 3JW

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, although we would appreciate the opportunity to address any concerns which you may have first.

Changes to the Privacy Policy and your duty to inform Transreport of changes

Transreport keeps its Privacy Policy under regular review.

This version was last updated on 11/03/2025. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by SMS, email and/or when you next log into one of the Technology Platforms. The new Privacy Policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the Technology Platforms.It is important that the personal data Transreport holds about you is accurate and current. If you hold an account with Transreport and your personal data changes, please inform

Third party links

The Technology Platforms may, from time to time, contain links to and from the websites of Transreport’s partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through these links have their own privacy policies and that Transreport does not accept any responsibility or liability for these policies or any personal data that may be collected as a result, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

The data Transreport collects about you

Transreport may collect, use, store and transfer different kinds of personal data about you as follows (which are further described in the paragraph below): (i) Identity Data, (ii) Contact Data, (iii) Device Data, (iv) Profile Data, (v) Usage Data, (vi) Marketing and Communications Data, and (vii) Location Data.

The only special category of personal data which Transreport collects from you, are details relating to your disability and only to the extent reasonably required for Service Providers to carry out the Services.

How is your personal data collected?

Transreport will collect and process the following data about you:

Contact, Financial and Transaction Data from providers of technical services, based either inside or outside of the UK;

Identity and Contact Data from data brokers or aggregators based either inside or outside of the UK; and

Identity and Contact Data from publicly available sources such as Companies House and the electoral register based inside the UK.

How Transreport use your personal data

Transreport will only use your personal data when the law allows Transreport to do so. Most commonly Transreport will use your personal data in the following circumstances:

Purpose/activity Type of data Lawful basis for processing
To install the Technology Platforms and register you as a new Technology Platforms user Identity Contact Device Your consent
To manage our relationship with you including answering your questions and notifying you of changes to the Technology Platforms or any Services Identity Contact Profile Marketing and Communications Your consent Necessary for our legitimate interests (to keep records updated and to analyse how Users use our products/ Services) Necessary for the performance of our contract with you and to comply with legal obligations (to inform you of any changes to our terms and conditions)
To send you marketing communications and materials regarding our product and services (including any promotional deals), to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity Contact Marketing and Communications Your consent Necessary for our legitimate interests (to communicate with our customers and improve our products/services and ensure that our marketing/promotions only go to those who are interested).
To administer and protect our business and the Technology Platforms including troubleshooting, data analysis (including to improve the Technology Platforms, products/services, marketing, customer relationships and experiences) and system testing Identity Contact Device Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to develop our business and inform our marketing strategy) Necessary for the performance of our contract with you
Sharing with Service Providers Identity Contact Details Profile Data Location Necessary for our legitimate interests and/or for the performance of our contract with you (for the performance of the Services)
Sharing with Third-Party Resources Identity Contact Communications Necessary for our legitimate interests and/or for the performance of our contract with you (for running our business, provision of administration and IT services, and the performance of the Services)

Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table (Purposes for which Transreport will use your personal data) above.

Third-Party Resources such as cloud service providers.

Service Providers providing the types of services included in the table, above.

Third parties to whom Transreport may choose to sell, transfer or merge parts of our business or our assets. Alternatively, Transreport may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Some Third-Party Resources are based outside of the UK, so processing your personal data may involve a transfer of data outside the UK.

Whenever Transreport transfers your personal data outside of the UK, Transreport ensures a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Please contact Transreport if you want further information on the specific mechanism used when transferring your personal data out of the UK.

Data security

All information you provide to Transreport is stored on our secure servers.

Where you are required to create a password, you are responsible for keeping this password confidential. Transreport ask you not to share your password with anyone.

Once Transreport have received your information, Transreport will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

Transreport will collect and store personal data on your device using application data caches and browser web storage (including HTML5) and other technology.

Transreport have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when Transreport are legally required to do so.

Data retention

We will only keep your Information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax law, accounting requirements or other legal or regulatory requirements).

When we have no ongoing business purpose to justify the processing of your information, we will either delete or anonymise it, or, if this is not possible (for example, because your Information has been stored in backup archives), then we will securely store your Information and isolate it from any further processing until deletion is possible.

Marketing

From time to time, Transreport would like to tell you more about our products, services, promotions, special offers and upcoming features. If you have given your Consent, we will do this by sending you marketing materials. If you have given Consent, we may share your personal data with carefully selected third party organisations and business partners and they may contact you directly. If you would prefer to no longer receive direct marketing communications from third parties and partners after previously giving your Consent, please contact those third parties and partners directly to withdraw the Consent.

You have the right to opt out of receiving such marketing information at any time, by clicking the unsubscribe link in every subsequent newsletter or contacting Transreport's DPO at privacy@transreport.co.uk. Opting out of receiving any marketing messages will have no impact on your use of the PA Mobile services. We will still send you any necessary transactional or service messages as needed, and your opt out will not apply to personal data provided to us in connection with your use of the PA Mobile services.

Under certain circumstances you have the following rights under data protection laws in relation to your personal data.

Please click on the links below to find out more about these rights:

You also have the right to ask Transreport not to continue to process your personal data for marketing purposes.

You can exercise any of these rights at any time by contacting Transreport at privacy@transreport.co.uk.

You have the right to: